美孚新邨 - 7期Mei Foo Sun Chuen - Stage VII屋苑期數 

Flo was assigned to assist my family and me in finding a new home in Hong Kong. As I was coming from the US I had a lot of questions and needs in order to ensure my family would be comfortable and happy. Flo went above and beyond, showing me a wide variety of options over the span of two trips to Hong Kong. She never hesitated, never said no, spent whatever time was necessary and provided lots of local anecdotes and information in the process. She even bonded with my 8 year old boy and gave us a tour of the flower and bird markets in Mong Kok! In summary, we are now happily ensconced in a new flat and Flo made it all possible, right down to setting up our utilities. We couldn’t have asked for a better initial contact in Hong Kong.

I can't recommend Flo and OKAY.com enough. Moving in HK is difficult enough with the fast pace of the market and the worry that your agent might not have your best interests at heart. Flo has renewed my faith in property agents! Not only did she pay extra attention to my brief and what I wanted, she also gave me good advice. Everything was organised to a tee and she was flexible on schedules—which is so important when you work a tough day job with long hours. Flo also knew the particulars of each flat. She was also instrumental in helping me secure my flat when I knew I wanted it, advising me on how best to handle the negotiation, and helping alleviate all the stresses of moving once we did secure it. She was always two steps ahead of me in knowing what I needed and I can’t thank her enough. For the peace of mind through the process and the new home I’m happily getting settled into, she earned every penny of her fee, and I will 100% be looking to work with her again!

If I can be brutally honest - I generally haven’t had great experiences with estate agents and don’t hold them in high regard. Poor communication, not listening, not being flexible (and many other things of you require a full list :) Ellen, conversely, has been amazing and genuinely made what could otherwise have been a stressful experience a real joy. From the off Ellen listened to what I was looking for, clarified my requests, and then set about showing me only properties I would be interested in. She was totally transparent in her thoughts on each instead of trying to ‘sell me’; she was super responsive; she flexed completed to my schedule and ultimately once we found a property I wanted to move into, I really felt that she went the extra mile not just to secure it but also get due diligence sorted and arrange all the start-up utilities etc. This may sound like an over the top note but I mean it with all sincerity. Please thank Ellen on my behalf. Ben