Early last year Helena Lau very deftly handled the successful letting of our flat to the satisfaction of two quite fussy people! Immaculate paperwork too. In the interim all routine management work, not really OKAY’s province handled well too. Recently the very reliable tenant has sought to vacate early (economic reasons) Helena reminded her that the contractual notice period is two months! She has expended a lot of energy in endeavouring to find a new tenant. Quite a lot of messaging involved. Tenant has now decided to stay on. So your letting fee is now deferred! The important thing is that Helena maintained momentum-an important attribute. I think OKAY’s recruitment and training policy really shines through here. I hope management think so also.

Anil kicked off the conversation with a thorough consultative approach to truly understanding my family's needs and desires. His patient, guiding demeanour meant that we felt comfortable and relaxed throughout the house search process and decided to work exclusively with okay. Even after finding our dream apartment, Anil worked with the landlord to ensure a transparent handover and move in process providing a truly end to end premium service.

We had a great time working with Shirley on our flat search. She considered our feedback and refined our searches according to what we need instead of trying to push a product to us. She was extremely patient and provided very honest insight to the flats we have seen. We would like to work with her again with our next search.