34 Robinson Road 羅便臣道34號

Cindy was the first agent to respond to me after I had made several enquiries via a few property websites. Within a few hours, she had put together a good list of properties for me to view in the Hong Kong Gold Coast area. I chose the flat that I liked, and Cindy proceeded to make all the necessary arrangements with the landlord. Cindy was great and ensured that I was able to move as quickly as possible, and also managed to get me a small discount. As my accommodation is paid by my company, I then had Cindy deal directly with my company's HR manager, who was also very impressed with Cindy’s professionalism and has since used Cindy to secure various homes for our newly arrived expat staff. I’m very happy that I had the pleasure of dealing with Cindy!

Twenty-nine apartments and twelve agents later, I finally found Jayde with OKAY.com! Flat-hunting in Hong Kong can be tumultuous and stressful but as soon as Jayde entered the picture it all became such a breeze. I had received Jayde's contact through a colleague and within moments of initially messaging, Jayde was sending me listings to review via a full-fledged site that was user friendly and aesthetically pleasing. I selected the properties I liked and was also able to provide comments on why something was worth viewing or not to avoid wasting any more time. Upon meeting Jayde for viewings, she was prompt and ready to go with a detailed portfolio of what we would be seeing that day. Opening the door to the 2nd property we viewed, I knew this was it! Jayde had found it - my own little paradise in HK! She shared in my excitement and ensured a smooth experience through the whole process. I'll certainly be referring Jayde and OKAY.com!

If I can be brutally honest - I generally haven’t had great experiences with estate agents and don’t hold them in high regard. Poor communication, not listening, not being flexible (and many other things of you require a full list :) Ellen, conversely, has been amazing and genuinely made what could otherwise have been a stressful experience a real joy. From the off Ellen listened to what I was looking for, clarified my requests, and then set about showing me only properties I would be interested in. She was totally transparent in her thoughts on each instead of trying to ‘sell me’; she was super responsive; she flexed completed to my schedule and ultimately once we found a property I wanted to move into, I really felt that she went the extra mile not just to secure it but also get due diligence sorted and arrange all the start-up utilities etc. This may sound like an over the top note but I mean it with all sincerity. Please thank Ellen on my behalf. Ben