Louise Garden 怡苑

Stephanie from OKAY.com was a pleasure to work with. She promptly understood our requirements and ensured that we found a suitable home in no time at all. What made the service provided by Stephanie so special was not only finding our home, but what she did for us after. She went out of her way to assist, opening the home whenever I needed for measurements, or curtain suppliers—nothing was ever too much. Stephanie even assisted in organising some furniture items for us, knowing that our personal effects would be in transit for an extended period. I highly recommend the service provided by Stephanie from OKAY.com.

Jayde was an absolute pleasure to work with, not to mention a super fun person to go flat hunting with! I was on a very tight time frame and in the middle of an extremely busy period in my life, but Jayde helped make the entire experience smooth and seamless and found me a beautiful flat in Happy Valley in the space of two days. Jayde handled all the documentation and correspondence between myself and my new landlord, to the extent that she was shuttling back and forth between my flat at the time, my office, her office and everywhere in between to get everything signed off in time for moving day. Even while Jayde was out of town on vacation, she was working to help me secure my new flat because she knew how much I loved it. I have already recommended Jayde to several of my friends and intend to continue doing so going forward!

If I can be brutally honest - I generally haven’t had great experiences with estate agents and don’t hold them in high regard. Poor communication, not listening, not being flexible (and many other things of you require a full list :) Ellen, conversely, has been amazing and genuinely made what could otherwise have been a stressful experience a real joy. From the off Ellen listened to what I was looking for, clarified my requests, and then set about showing me only properties I would be interested in. She was totally transparent in her thoughts on each instead of trying to ‘sell me’; she was super responsive; she flexed completed to my schedule and ultimately once we found a property I wanted to move into, I really felt that she went the extra mile not just to secure it but also get due diligence sorted and arrange all the start-up utilities etc. This may sound like an over the top note but I mean it with all sincerity. Please thank Ellen on my behalf. Ben