Hang Ha Po 坑下莆

If I can be brutally honest - I generally haven’t had great experiences with estate agents and don’t hold them in high regard. Poor communication, not listening, not being flexible (and many other things of you require a full list :) Ellen, conversely, has been amazing and genuinely made what could otherwise have been a stressful experience a real joy. From the off Ellen listened to what I was looking for, clarified my requests, and then set about showing me only properties I would be interested in. She was totally transparent in her thoughts on each instead of trying to ‘sell me’; she was super responsive; she flexed completed to my schedule and ultimately once we found a property I wanted to move into, I really felt that she went the extra mile not just to secure it but also get due diligence sorted and arrange all the start-up utilities etc. This may sound like an over the top note but I mean it with all sincerity. Please thank Ellen on my behalf. Ben

Would just like to give commendation to her assistance with our house search. Given how challenging it is in looking for a new house, what with our busy schedules and having a very active little girl as well, Ingrid really made it seamless by providing us organized tours of our prospects, accommodating us on our time, and doing the liaising with the landlords on our behalf in terms of negotiations on pricing, as well as providing inputs on what needs fixing and such. We surely wouldn't have been able to do it in such an easy and timely fashion without her help, so we would like to give thanks to her and to OKAY for the OKAY services. And did I say she is great with kids as well? Again, thank you and will not hesitate to recommend her services in the future!

Colin represented the best of rental agents. From the start, he was careful to discern our requirements and showed us what we wanted. He did not waste our time and responded promptly to our views, picking up quickly what would not suit us. He was patient and not pushy. He sensitively intervened and protected us from aggressive agents and worked collaboratively with others. His empathy, clarity and professionalism meant that we did not want or need any other agent. When the deal was done, his excellent after sale service setting up all utilities and services meant we had no worries about moving in from day 1. We would certainly recommend Colin to anyone looking for a home in Hong Kong.