Luk Yeung Sun Chuen-Block R 綠楊新邨-R座

Flo is efficient, knowledgeable, helpful and an excellent communicator. She assessed me and our family needs quickly and accurately and then only selected appropriate apartments to view to ensure we didn’t have to trawl through dozens of flats that didn’t meet our requirements. I found Flo to be friendly and witty but professional and service orientated at all times. I can’t recommend Flo and her work highly enough.

Our first rental experience was very unpleasant. Our previous agent was deceptive and our landlord the same and it left us very wary this time around. Thankfully, I read an article about the OKAY.com DB team last year and decided to call them as soon as our lease was up. It was great to talk to an agent who not only understood our expectations and requirements but respected them. It was refreshing to be taken to see places that fit the bill and not be shown places that had some of the things we had asked for but were clearly not going to be considered. I also appreciated Nina's help in taking me to a furniture store that makes beds, made to order and then for saving me money by forwarding me an ad for a second hand one that fits perfectly. It's great to talk with someone who looks after their customers that well! For any problems, Nina got back to me in a timely fashion and fixed them with a positive attitude. Who could ask for more?

He understood what we wanted, not just sell any old place. He was proactive in making a recommendation to us and helped us identify a flat early before others saw it. He liaised well with the landlord. He is friendly and no nonsense.