City One Shatin - Site 1-12 沙田第一城1期-12

I write to thank OKAY.com, but, more specifically, Helena Lau for her hard work in helping me find my first rental property in Hong Kong. Knowing that positive feedback is often forgotten, I would like to recommend Helena for the patience and professionalism that she showed at all times. I would like to add that the positive experience I enjoyed with OKAY.com includes having its staff answer emails and calls promptly, and Helena's 24/7 availability in arranging and solving matters, even after signing the lease contract e.g. setting up utility contracts, arranging handyman service, locksmith etc. Extended service like this makes me want to recommend OKAY.com even more!

Jayde was an absolute pleasure to work with, not to mention a super fun person to go flat hunting with! I was on a very tight time frame and in the middle of an extremely busy period in my life, but Jayde helped make the entire experience smooth and seamless and found me a beautiful flat in Happy Valley in the space of two days. Jayde handled all the documentation and correspondence between myself and my new landlord, to the extent that she was shuttling back and forth between my flat at the time, my office, her office and everywhere in between to get everything signed off in time for moving day. Even while Jayde was out of town on vacation, she was working to help me secure my new flat because she knew how much I loved it. I have already recommended Jayde to several of my friends and intend to continue doing so going forward!

Working with Susie as my real estate agent was a genuinely fantastic experience. She was quick with responses, and her offering of properties to consider was diverse, which helped me immensely in my search. Her patience stood out remarkably when I was oscillating on my decision regarding my current flat, which required multiple visits, a period of indecision, and eventually moving in with my two children. Susie is the go-to real estate agent for anyone searching for a new home; her professionalism and understanding set her apart. If I, my friends, or clients ever need to find a property in the future, Susie will undoubtedly be my first point of contact. I couldn't recommend her more.