The Reach-Tower 12 尚悅-12座

Early last year Helena Lau very deftly handled the successful letting of our flat to the satisfaction of two quite fussy people! Immaculate paperwork too. In the interim all routine management work, not really OKAY’s province handled well too. Recently the very reliable tenant has sought to vacate early (economic reasons) Helena reminded her that the contractual notice period is two months! She has expended a lot of energy in endeavouring to find a new tenant. Quite a lot of messaging involved. Tenant has now decided to stay on. So your letting fee is now deferred! The important thing is that Helena maintained momentum-an important attribute. I think OKAY’s recruitment and training policy really shines through here. I hope management think so also.

We were referred to Shirley by a friend because they had such a fantastic experience with her! We had worked with many agents in the past and Shirley really stands out because she understands exactly what you are asking for from the criteria and budget you give her. Shirley was very professional and quick to respond to any of our messages or inquiries. She was very helpful in weighing out the pros and cons of each apartment, and helped us find out extra information if we needed it. In addition, Shirley is a bubbly and nice character, which made it even more pleasant to work with. We would highly recommend Shirley to anyone who is looking for an apartment, and we are very grateful to her for helping us find our new apartment!

When I first discover that we were supposed to go back to HK in 2022, I started to look online for a new home.Considering that I had a new born was quite stressful to even figure out how to do apartment hunting. I started my first conversation with Sonam via WhatsApp while I was still in Italy, she understood my needs and reassure me that we would have plenty of choices for viewings once I arrived in HK. The good part is that we had this conversations via WhatsApp even if I was far away, most of the other agents didn’t want to even communicate with me so much as I was not in Hong Kong yet! We kept in touch exchanging messages till we first met in February. She showed me around and she was extremely kind and patient as I had my baby with me at all times during viewings. Well…comes out that thanks to her we found the apartment that met all our needs in Mid-Levels with also an amazing landlord. Big thank you Sonam for your professionalism, flexibility, patience and good taste!