Granville Garden-3 恆峰花園-3

If I can be brutally honest - I generally haven’t had great experiences with estate agents and don’t hold them in high regard. Poor communication, not listening, not being flexible (and many other things of you require a full list :) Ellen, conversely, has been amazing and genuinely made what could otherwise have been a stressful experience a real joy. From the off Ellen listened to what I was looking for, clarified my requests, and then set about showing me only properties I would be interested in. She was totally transparent in her thoughts on each instead of trying to ‘sell me’; she was super responsive; she flexed completed to my schedule and ultimately once we found a property I wanted to move into, I really felt that she went the extra mile not just to secure it but also get due diligence sorted and arrange all the start-up utilities etc. This may sound like an over the top note but I mean it with all sincerity. Please thank Ellen on my behalf. Ben

Jayde worked with me for the first time in October 2014. She referred a tenant from the UK who had come to work in HK and we managed to reach an agreement on the same day of the initial viewing due to her professionalism in the negotiation process. In February 2016, I appointed Jayde and OKAY.com as the sole agent for leasing another one of my properties as a result of the excellent experience I had received in the past. Once again I was impressed by the quality of tenants, speed and professionalism of Jayde’s service, with another agreement signed within a day of viewing. I am sure we will continue to work with Jayde in the future due to the fantastic combination of her skills and the broad client base of her company.

...Andrea has been an absolute delight to work with. She is not only very friendly but most importantly understands the requirements of her clients very well. From the moment we discussed my move [to Hong Kong] I instantly felt reassured that the stressful process of finding a place to call home was going to be easier than I anticipated (I even cancelled the vast number of other agents I was planning on working with). No requests seemed too hard. This includes my request to view a total of 28 properties in one day to being happy to secure the handover on a Sunday. She is extremely responsive, personable and honest. The OKAY.com product is outstanding and with a strong technology focus you do stand out. However as with all service industries it is the people that make the experience hassle free. I will be happily recommending OKAY.com and specifically Andrea to anyone I know relocating to HK.