Novum West-Tower 1 翰林峰-1座

Kalpana was very helpful and reactive. She really understood what we need and do her best to find it and negotiate the best for us.

Early last year Helena Lau very deftly handled the successful letting of our flat to the satisfaction of two quite fussy people! Immaculate paperwork too. In the interim all routine management work, not really OKAY’s province handled well too. Recently the very reliable tenant has sought to vacate early (economic reasons) Helena reminded her that the contractual notice period is two months! She has expended a lot of energy in endeavouring to find a new tenant. Quite a lot of messaging involved. Tenant has now decided to stay on. So your letting fee is now deferred! The important thing is that Helena maintained momentum-an important attribute. I think OKAY’s recruitment and training policy really shines through here. I hope management think so also.

I was first contacted by Dorothy in 2019 when we had originally intended to relocate to Hong Kong from Sweden. Due to the challenging environment in 2020 our relocation was postponed to 2021. Every since first contact, Dorothy has been checking in on a regular basis to see how she could assist in our search for an apartment. What we really appreciate with Dorothy is that she is very personable and she really listened to our needs. In addition she was very organised and explained every step in a very diligent and transparent manner. If and when we move again, we will definitely use Dorothy for her services again.