Heng Fa Chuen-Block 28 杏花村-28座

It was a great experience working with Nina and OKAY.com, not only did she understand our needs she made sure all details were organised, making sure our move was as smooth as possible. I'd recommend her to anyone.

Early last year Helena Lau very deftly handled the successful letting of our flat to the satisfaction of two quite fussy people! Immaculate paperwork too. In the interim all routine management work, not really OKAY’s province handled well too. Recently the very reliable tenant has sought to vacate early (economic reasons) Helena reminded her that the contractual notice period is two months! She has expended a lot of energy in endeavouring to find a new tenant. Quite a lot of messaging involved. Tenant has now decided to stay on. So your letting fee is now deferred! The important thing is that Helena maintained momentum-an important attribute. I think OKAY’s recruitment and training policy really shines through here. I hope management think so also.

I think it’s really important your agents listen to what their clients want and need from a rental property. Having an agent that really understands this saves so much time and is sometimes difficult to find in Hong Kong.