Heng Fa Chuen-Block 1 杏花村-1座

Gertrude was very helpful in finding an apartment that met our criteria. She was also a great resource to help us with adjusting to life in Hong Kong as we just moved from New York. She was very prompt with her communication and made it an easy experience overall.

There were actually many more accolades I wanted to mention like being such an excellent and unbiased representative for both parties, taking the time out of your busy schedule to check progress and even beautify the place on your own (throwing away trash, flushing the pipes, etc), your objectivity and sage advice etc... but I figured short and sweet is probably more effective for the larger audience :) Definitely look forward to continuing our relationship both in this capacity as well as if/when my other unit in the Mid-levels becomes available again.

Our first rental experience was very unpleasant. Our previous agent was deceptive and our landlord the same and it left us very wary this time around. Thankfully, I read an article about the OKAY.com DB team last year and decided to call them as soon as our lease was up. It was great to talk to an agent who not only understood our expectations and requirements but respected them. It was refreshing to be taken to see places that fit the bill and not be shown places that had some of the things we had asked for but were clearly not going to be considered. I also appreciated Nina's help in taking me to a furniture store that makes beds, made to order and then for saving me money by forwarding me an ad for a second hand one that fits perfectly. It's great to talk with someone who looks after their customers that well! For any problems, Nina got back to me in a timely fashion and fixed them with a positive attitude. Who could ask for more?