The Merton-Block 2 泓都-2座

I would like to express my deepest appreciation for your help in looking for the new apartment. Throughout the past couple months, you have been working with us in a very professional and sincere attitude to search for an apartment which is suitable for my family. You are always on time and well prepared. Sorry that due to some family issues that we have to stop looking for an apartment in the mean time. But you will certainly be our first choice real estate agent if we restart looking for apartment to buy/rent in the future. You are the kindest and sincerest real estate agents who I ever met.

If I can be brutally honest - I generally haven’t had great experiences with estate agents and don’t hold them in high regard. Poor communication, not listening, not being flexible (and many other things of you require a full list :) Ellen, conversely, has been amazing and genuinely made what could otherwise have been a stressful experience a real joy. From the off Ellen listened to what I was looking for, clarified my requests, and then set about showing me only properties I would be interested in. She was totally transparent in her thoughts on each instead of trying to ‘sell me’; she was super responsive; she flexed completed to my schedule and ultimately once we found a property I wanted to move into, I really felt that she went the extra mile not just to secure it but also get due diligence sorted and arrange all the start-up utilities etc. This may sound like an over the top note but I mean it with all sincerity. Please thank Ellen on my behalf. Ben

Ruby has helped us find several apartments since we first arrived [in] Hong Kong in 2006. She understands perfectly our needs and always shows us plenty of different locations so we can compare the value we can get for our money. Our last apartment she got us in Bowen Road really ticks all the boxes in terms of our wishes. If we would need to move again, we will definitely use Ruby again as she understands the market and knows what is available.