Andrea is professional, patient, practical and understood our needs in terms of apartment size, layout and location. She provided a good selection of apartments with enough variation to make each apartment attractive enough for viewing.
As we've been away from Hong Kong for more than 10 years, the areas and facilites around some pretty much change as well. Apart from showing the apartment to us, she also gave us a lot of useful information as to what can be found in the area around the apartment we're looking at.This is what stood out.
After sales service was fantastic as well. Super helpful.
4.9 / 5.0
Mrs. Lena Nothhaft
潘慶秋
Dorothy provided a great end to end service in us finding suitable accommodation. The engagement started before even we relocated to HK, with her giving us handy tips on what to expect on the ground. The process of inspecting potential sites also went smoothly;Dorothy always providing honest feedback through a customer based lens, and keeping in mind what our requirements were. Equally important was her role as the conduit between ourselves and the property owners at the final stages. All required documents and transactions were recorded and explained in a transparent manner. Her personal touch and insights about living in HK , just made it a really satisfying overall experience. I couldn't recommend her enough.
4.7 / 5.0
Mr. Andre MUDIGDO
劉曉雪
Early last year Helena Lau very deftly handled the successful letting of our flat to the satisfaction of two quite fussy people! Immaculate paperwork too.
In the interim all routine management work, not really OKAY’s province handled well too.
Recently the very reliable tenant has sought to vacate early (economic reasons) Helena reminded her that the contractual notice period is two months! She has expended a lot of energy in endeavouring to find a new tenant. Quite a lot of messaging involved.
Tenant has now decided to stay on. So your letting fee is now deferred! The important thing is that Helena maintained momentum-an important attribute.
I think OKAY’s recruitment and training policy really shines through here. I hope management think so also.