Taikoo Shing - Hoi Tien Mansion 太古城 - 海天閣

If I can be brutally honest - I generally haven’t had great experiences with estate agents and don’t hold them in high regard. Poor communication, not listening, not being flexible (and many other things of you require a full list :) Ellen, conversely, has been amazing and genuinely made what could otherwise have been a stressful experience a real joy. From the off Ellen listened to what I was looking for, clarified my requests, and then set about showing me only properties I would be interested in. She was totally transparent in her thoughts on each instead of trying to ‘sell me’; she was super responsive; she flexed completed to my schedule and ultimately once we found a property I wanted to move into, I really felt that she went the extra mile not just to secure it but also get due diligence sorted and arrange all the start-up utilities etc. This may sound like an over the top note but I mean it with all sincerity. Please thank Ellen on my behalf. Ben

Being new to the city, I would like to sincerely thank Jack for his professional guidance and support during all the viewings and for always putting our interests on the forefront. Jack always helped us by going an extra mile to provide us with the best service in securing our “home” in Hong Kong. Many thanks and I wish him all the best with your prospective clients. Will definitely pass on his details on to friends/contacts who may be looking to move.

Ms. Yohanita is very helpful and she works efficiently. As we are not new to Hong Kong, Ms. Yohanita gave us few ideas and let us explore different locations and different type of properties to understand what we like. From there she understands already what we like and what we need, so we did not waste our time seeing apartments that we will not like. Ms. Yohanita also a very good intermediary and she has the attention into detail. Overall our experience with Ms. Yohanita was very pleasant. Thank you Ms. Yohanita!