Shatin 沙田For Rent and Sale

Josephine has been brilliant in helping us find an apartment that works for our family. She was always available within the minutes to take us for apartment viewing. She took time to explain to us any legal, government related policies that we need to be aware off. She also did a great job negotiating the rent and making both us and the landlord feel comfortable that we are making right decision. Thank you Josephine for all your help.

If I can be brutally honest - I generally haven’t had great experiences with estate agents and don’t hold them in high regard. Poor communication, not listening, not being flexible (and many other things of you require a full list :) Ellen, conversely, has been amazing and genuinely made what could otherwise have been a stressful experience a real joy. From the off Ellen listened to what I was looking for, clarified my requests, and then set about showing me only properties I would be interested in. She was totally transparent in her thoughts on each instead of trying to ‘sell me’; she was super responsive; she flexed completed to my schedule and ultimately once we found a property I wanted to move into, I really felt that she went the extra mile not just to secure it but also get due diligence sorted and arrange all the start-up utilities etc. This may sound like an over the top note but I mean it with all sincerity. Please thank Ellen on my behalf. Ben

Friendliness Sharing about Hong Kong culture (I am a foreigner who is new here so that was nice) Good understanding of my needs