Hing Wah Mansions-B 興華樓-B

Shirley has re-defined the HK estate agent experience for us. She is knowledgeable, driven and easy to work with. She has helped us find an amazing flat and has assisted with all aspects of moving house. Even scheduling the gas man, switching our electric and water and hooking us up with the quickest internet installation we have ever seen. She is always responsive and eager to help any way she can. It has been a pleasure having her as our agent and will contact her next time we move.

Early last year Helena Lau very deftly handled the successful letting of our flat to the satisfaction of two quite fussy people! Immaculate paperwork too. In the interim all routine management work, not really OKAY’s province handled well too. Recently the very reliable tenant has sought to vacate early (economic reasons) Helena reminded her that the contractual notice period is two months! She has expended a lot of energy in endeavouring to find a new tenant. Quite a lot of messaging involved. Tenant has now decided to stay on. So your letting fee is now deferred! The important thing is that Helena maintained momentum-an important attribute. I think OKAY’s recruitment and training policy really shines through here. I hope management think so also.

She was timely with her responses and follow ups. Good attention to detail and service all round!